Concerns, Compliments and Complaints Policy.
Policy Aims:
At Little Acorns, we take our responsibility towards your children’s development, wellbeing, and safety very seriously. As childcare providers we aim to provide a safe, reflective, and engaging environment. We aim for our provision to be stimulating, exciting and consistent and we aim, in partnership with you, to meet your child’s individual needs. We listen to our families and would rather you approach us as soon as you have any concerns, and not wait and worry unnecessarily. Together we can discuss any worries or concerns you may have and find a way forward together.
At Little Acorns, we take our responsibility towards your children’s development, wellbeing, and safety very seriously. As childcare providers we aim to provide a safe, reflective, and engaging environment. We aim for our provision to be stimulating, exciting and consistent and we aim, in partnership with you, to meet your child’s individual needs. We listen to our families and would rather you approach us as soon as you have any concerns, and not wait and worry unnecessarily. Together we can discuss any worries or concerns you may have and find a way forward together.
Procedure:
If for any reason you feel that we have not provided care consistent with our aims, then please feel free to…
Store Street
Manchester
M1 2WD
If for any reason you feel that we have not provided care consistent with our aims, then please feel free to…
- Speak to us to discuss any concerns that you may have.
- Seek advice from the Home-based Childcare Advisor at 01372 833 833 and ask to speak to a child-minding advisor.
- Get further advice towards resolving the issue by contacting OFSTED 0300 123 1231 or email them at enquiries@ofsted.gov.uk
- OFSTED’s address if you prefer to write is,
Store Street
Manchester
M1 2WD
Your concern and any outcomes and resolutions will be recorded in our ‘Compliments and Complaints Record Folder’ located by the door, where it will be kept for 3 years. Other parents will be entitled to read this too.
We will reply to written complaints within 28 days of receiving it.
We hope that by working in partnership with you that we will be able to resolve any concerns that you have.
We hope that this process will reassure you and assist us in improving our provision.
We will reply to written complaints within 28 days of receiving it.
We hope that by working in partnership with you that we will be able to resolve any concerns that you have.
We hope that this process will reassure you and assist us in improving our provision.
Date: October 2023
Signed: AOkane Date: 29.10.23
Signed: MOKane Date: 29.10.23
Signed: AOkane Date: 29.10.23
Signed: MOKane Date: 29.10.23