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  • Home
    • All About Us
  • Fees and Entitlements
  • Contact Us
  • Policies
  • Forest Schools
  • 2 Year Check
  • General Data Protection Regulation (GDPR)
  • NHS Heath Advice
  • Little Acorns at Home
  • Newsletters
  • Little Acorns Culture and Community
  • Acorns Linens and Knits Shop

Concerns, Compliments and Complaints Policy.

Policy Aims:
Here at Little Acorns, we take our responsibility towards your children’s development, well-being and safety very seriously. As child care providers we aim to provide a safe, reflective and engaging environment. We aim for our provision to be stimulating, exciting and consistent and we aim, in partnership with you, to meet your child’s individual needs.

Procedure:
If for any reason you feel that we have not provided care consistent with our aims, then please feel free to…
  • Speak to us to discuss any concerns that you may have
  • Seek advice from the Early Years at 01372 833 833 and ask to speak to a child minding advisor
  • Get further advice towards resolving the issue by contacting OFSTED 0300 123 1231  or email them at enquiries@ofsted.gov.uk
  • OFSTED’s address if you prefer to write is,
Piccadilly Gate
Store Street
Manchester
M1 2WD 

Your concern and any outcomes and resolutions will be recorded in our ‘Compliments and Complaints Record Folder’ located in our policy basket, where it will be kept for 3 years. Other parents will be entitled to read this too.

We will reply to written complaints within 28 days of receiving it.

We hope that by working in partnership with you that we will be able to resolve any concerns that you have.
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We hope that this process will reassure you, and assist us in improving our provision.    

Date: December 2017

Signed:     AOkane             Date: 30.12.17
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Signed:    MOKane             Date: 30.12.17